If you have completed the returns process on our portal, depending on the chosen refund method we aim to issue your refund:
- Instant Bank Transfer: Instant.
- Store Credit: within 5-7 business days after receiving the return to our warehouse.
- Original Payment Method: Depending on your banking institution 3-10 business days.
If returned products are not up to the standards outlined in the returns policy the return is liable to be rejected, this will be communicated via email.
Any other returns organised with our customer service team, once received at our warehouse we aim to issue the refund back to your original payment method in 5-7 business days. Please bear in mind it can take up to 3-10 business days for this to appear in your statement (depending on bank).
Klarna: if you paid with Klarna, they'll issue your refund within 3-5. Please working days. Please contact them directly with any questions or queries.