Online Orders

Payments & Promotions

• How do I use a promotion code?
• Where can I find more information about Clearpay?
• Where can I find more information about Klarna?
• How can I use my gift card?
• My voucher or discount code is not working. What do I do?
• What payment options can I use on SAMURAI orders?

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Product

• Where do I find the SAMURAI size guides?
• Where can I see upcoming product launches?
• Can I Customize or Personalize Sportswear?
• How do I find the right size and fit?

Delivery

• What is the delivery time & cost?
• My parcel was supposed to be delivered, where is my order?
• Do you deliver to PO boxes?
• What should I do If I received the wrong or damaged product?

Returns & Refunds

• Returns policy
• How do I return my items to SAMURAI?
• Where is my refund?
• Where can I find my order number?
• Can I exchange my product(s)?
• How many days do I have to return my order?

Orders

• Can I cancel or change my order?
• How do I see my previous order history?